| Q: |
How can I
place an order? |
| A: |
Easily, and you have several options! If you already
have the current Catalog & Idea Book and know what you
want, simply
contact me by email or phone (805-581-5942).
If you don't yet have our catalog,
contact me
to order one. |
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|
| Q: |
What forms of payment do you accept? |
| A: |
I accept cash (for in person orders of course),
checks, money orders, PayPal, as well as MasterCard,
Visa, and Discover. |
| |
|
| Q: |
What are the
shipping policies? |
| A: |
Close To My Heart products are
shipped primarily by United Parcel Service (UPS) Ground.
UPS does not deliver orders to post office boxes, with
the exception of those in Puerto Rico, Guam, and those
with APO/FPO addresses. A standard
shipping and handling fee of 7.95% of the
total sale or $4.75, whichever is greater,
is required for each order shipped within
the continental United States. Shipping and
handling for all orders to Hawaii, Alaska,
Puerto Rico, Guam, and APO/FPO addresses is
assessed at the rate of 11% or $8.25,
whichever is greater. Special shipping
options (next day air, etc.) are available at adjusted prices. |
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|
| Q: |
Do you have a
minimum order requirement? |
| A: |
No, you can order as much or as little as you like. |
| |
|
| Q: |
What tax rate do I
pay? |
| A: |
Tax rate is based on
the location the order is shipped to. |
| |
|
| Q: |
Do you ever have sales or offer discounts? |
| A: |
I do have occasional specials and offer my own
incentives (in addition to those offered by Close To My
Heart). Use the form in the left column to join my
mailing list. |
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|
| Q: |
Do you have a
privacy policy? |
| A: |
Yes!
I respect your right to
privacy and will never divulge any of your information
(credit card, email address, etc.) with anyone.
|
| |
|
| Q: |
Does Close
To My Heart guarantee its products?
|
|
A: |
Close To My Heart guarantees its stamps and products
to be free from manufacturing defects for a period of 90 days from the
date of purchase, and will repair or replace any defective products
within that period free of charge. Please inspect your stamps and
products as soon as you receive them and notify me of any problems. |
| |
|
| Q: |
What is Close To My
Heart's return policy? |
| A: |
If you receive a defective item, or your order has
been filled incorrectly, return the item to me. I will inspect the item to identify
the problem and then forward it to Close To my Heart on
your behalf. Such products must be returned to Close To My Heart within 90 days after the
order was received by you.
A defective product may
only be exchanged for the identical product.
After the item
is processed by Close To My Heart and has been replaced, I will refund
to you the amount of shipping you paid to send the product to me for the
return process. |
| |
|
| Q: |
Can I exchange a product for something
different? |
| A: |
When you order a product and later change your mind,
Close To My Heart will accept products for exchange
within 60 days of order receipt. Products must be new
and unused, and not currently on the Retired list. Close
To My Heart does not offer cash refunds.
You will be responsible for postage necessary to return the item to Close
To My Heart, a restocking fee of 10% of the retail price for the item
being exchanged, a $4.50 reshipping fee, any difference between the
Close To My Heart price of the product being returned and the price
of the new product ordered, and sales tax on the price difference.
I am very careful to submit orders accurately but if I
ever make a mistake, I will naturally assume all costs
related to the exchange. |
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|
| Q: |
I have more questions. Where can I get more
information? |
| A: |
Just ask me and I'll do my best to answer your
questions. You can email me at
julianne@stampology.com or use my
feedback form.
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